At Leisure Inn Cocobay, the health and safety of our valued guests and staff are of utmost importance to us and we wish to assure our customers that we are monitoring the situation closely and following stringent guidelines set by the authorities in all areas of our business.

StayWell Measure

Find out more on the Stay Well Measures here.

Precautionary Measures

As part of the hotel’s commitment to provide a safe and comfortable atmosphere for our valued guests, we would like to inform that the following precautionary measures are in place:

  • Temperature checks for all visitors, guests, including staff and contractors working within the hotel
  • All visitors to the hotel, including staff, will be required to complete Travel Declaration Form
  • 2-hourly disinfection and sanitisation of all public areas with focus on high frequency touch points
  • Enhanced cleaning procedures in place for guest rooms
  • Implement safe distancing measures
  • Masks and hand sanitisers are available within the premises


In challenging times like these, we understand that travelling plans have been disrupted and we want to help by extending flexibility in our cancellation policy.

Cancellation Policy – bookings from brand website

For all existing reservations made before 30 April 2020 made directly with our hotels, including bookings which are pre-paid, for arrival prior to 30 of June 2020 can be cancelled or amended at no charge up to 24 hours before your scheduled arrival.

Thereafter, reservation must be cancelled 48 hours prior to arrival to avoid a penalty of one night’s room and tax. Your credit card will be kept on file to guarantee your reservation.

Cancellations or changes made after the 48 hours will be subject to the first night room charge.

No Show Policy – bookings from brand website

In the event of no-show on arrival day or for any cancellation or amendment less than 48 hours prior to arrival, a minimum of one night room charge (inclusive of applicable taxes & fees) will be applicable.

Cancellation/No Show Policy – 3rd party websites

For guests that have booked via an online Travel Agent or other Third-Party are advised to contact them directly for all reservation changes and information on their booking policies.

If you need any further assistance, please do not hesitate to reach out to Due to the volume of enquiries received during this period, we appreciate your understanding that delays in response may be expected.


Your Loyalty Status

You’ve worked hard to earn your status, so we want to ensure you can continue to enjoy your benefits, which is why we are extending your membership status until 28 February 2022.

Point Extension

Enjoy peace of mind as your current points balance will be paused until 31 December 2020, allowing you the freedom to redeem hotel stays when travelling again.

Although you may not be travelling right now, our flexible program means you can continue to transfer your points to one of our 40+ redemptions partners. You can view all our partners and transfer points here.

We will continue to provide further updates on any loyalty changes through the Stay Well Rewards website.

We hope the pandemic will ease soon and we look forward to welcoming you to our hotel in the near future.